Terms of Service

These terms are the agreement between you and H.J Absolom & H.J Woolcock, a partnership (ABN 11 520 411 380), which operates LeaseDock. “We”, “us” and “our” mean H.J Absolom & H.J Woolcock. “You” means the person or business that holds the LeaseDock account.

1. Your rights under Australian law come first

Nothing in these terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy you have under the Australian Consumer Law or any other law, where doing so would be unlawful. If any part of these terms would have that effect, that part does not apply to you.

Because LeaseDock costs well under $100,000, you acquire it as a “consumer” under the Australian Consumer Law even if you use it entirely for business. That means our services come with guarantees that cannot be excluded, including that they will be supplied with due care and skill, and will be fit for any purpose you told us about. We do not ask you to agree otherwise anywhere in this document, and if you find wording that seems to, clause 1 wins.

2. What LeaseDock does, and what it does not do

LeaseDock is software for managing residential tenancies: properties, renters, leases, rent and invoices, repairs, condition reports, compliance dates, and a portal your renters can log into. It sends email on your behalf, fills in tenancy forms published by State and Territory authorities, and includes an assistant called Vantage.

LeaseDock is not a law firm, a licensed conveyancer, an accountant or a financial adviser, and nothing in it is legal, tax or financial advice. It gives you general information about tenancy law and dates calculated from the information you enter. Tenancy law differs between States and Territories and changes often. You are responsible for checking anything that matters against the relevant authority before you act on it, particularly a date, an amount, or a notice you are about to serve.

We do not draft tenancy agreements. Where a State prescribes a form, LeaseDock fills in the particulars you have entered on that form and links you to the authority's own current version. Checking that you are using the current version is yours to do.

3. Vantage, and anything else generated by AI

Vantage produces answers using an AI model. It can be wrong, out of date, or confidently mistaken about your own records. It is there to help you think, not to decide for you. Do not serve a notice, claim a bond, raise rent, or lodge anything with a tribunal on the strength of what Vantage says without checking it.

To answer your questions, information from your account is sent to our AI provider. What that includes, and where it goes, is set out in our Privacy Policy.

We do not ask you to release us from responsibility for Vantage, and we could not do so if we wanted to: clause 1 applies to it like everything else.

4. Your account

• You must be at least 18 and give us accurate details.
• You are responsible for what happens under your login, so keep it to yourself.
• If you invite staff, you are responsible for what they do in your account, and for removing their access when they leave.
• Tell us promptly at support@leasedock.com if you think someone else has got into your account.

5. Your renters' information

LeaseDock holds personal information about your renters: their names, contact details, what they pay and what they owe, agreements they have signed, photographs of the home they live in, and messages between you. They are not our customers, and most of them will never have chosen to deal with us.

By using LeaseDock you agree that:

• you have the right to give us that information, and you collected it lawfully in the first place;
• you will tell each renter that you use LeaseDock and that we hold their information on your behalf. We give you wording for this, and telling them is your obligation as well as ours;
• you will keep it accurate, and correct it when a renter tells you it is wrong;
• you will only use LeaseDock to contact renters about their tenancy, and not to advertise anything to them. See clause 6.

If a renter asks us directly for their information, or asks us to correct it, we will deal with that ourselves and tell you. We will not refuse them because you would prefer we did.

6. Email we send for you

When LeaseDock sends a renter an email at your direction, you are the person who authorises it under the Spam Act 2003. It goes out identifying you, with your contact details, because the law requires the message to identify who authorised it.

You must not use LeaseDock to send:

• anything advertising or promoting a business, service or property, to anyone who has not asked for it;
• anything to a person who has told you to stop;
• anything to an address you did not obtain lawfully.

Messages about an existing tenancy, such as a rent reminder or a repair update, are a normal part of being someone's rental provider and are not advertising. Adding a promotion to one changes that, so do not.

7. What you pay

• Four plans, each a flat monthly price with a ceiling on active tenancies and a monthly allowance of Vantage credits: Solo at $29 for up to 4 tenancies and 30 credits; Landlord at $49 for up to 15 tenancies and 80 credits; Operator at $99 for up to 75 tenancies and 200 credits; Portfolio at $199 for up to 200 tenancies and 400 credits. A tenancy counts while it has a current lease; vacant rooms are not counted. The price does not change unless you change plan. Paying annually costs 10 months for the year. Extra credits are $19 for 50, bought by an admin and never automatically. Prices shown do not include GST, because we are not currently registered for GST. If we become registered we will tell you at least 30 days beforehand and you can cancel before it takes effect.
• If your active tenancies exceed your plan's ceiling, we tell you and nothing on your bill changes. After 30 days over the ceiling, new tenancies cannot be added until you move up a plan; everything already recorded stays available and nothing is switched off. Moving up applies from your next invoice, or on an annual plan charges the difference for the remaining months at once; moving down applies from your next renewal.
• One organisation is one owning or operating entity. An account shared between unrelated landlords, or used to manage property for owners who are not you, is outside these terms.
• New accounts get 30 days free. We will email you at least 3 days before it ends, telling you the date and the amount. If you cancel before it ends you are charged nothing.
• After the trial, your subscription renews automatically each month and we charge the card on file, until you cancel.
• You can cancel at any time from Settings, in the app, without emailing us, calling us or explaining why. Cancelling stops the next charge. You keep access until the end of the month you have already paid for.
• We do not refund the unused part of a month you have cancelled part way through, because you keep the service for the rest of it. This does not affect your rights under clause 1: if something goes wrong with the service, your Australian Consumer Law rights, including a refund where the failure is a major one, are unaffected.
• Card details are handled by Stripe. We never see or store your full card number.

8. Changing the price

We can change what a plan costs, but not without telling you first. We will give you at least 30 days' notice by email to your account address and in the app. The new price applies from your next billing period after that notice. If you do not want to pay it, cancel before it takes effect and you never will.

9. Changing these terms

We can change these terms where we need to: because the law changes, because the product changes, or to make something clearer. We will give you at least 30 days' notice by email and in the app, and tell you what actually changed rather than just that something did.

If a change is not in your favour and you do not accept it, you can cancel before it takes effect and we will refund any part of your current period you have paid for and not used. Continuing to use LeaseDock after the notice period means you accept the change. We will not change these terms without notice, and we will not treat silence before we have told you as agreement.

10. Suspending or ending your account

If a payment fails we will tell you and try again. We will send at least two reminders across at least 7 days before restricting anything. Even then you will still be able to sign in, read your records and export them.

We can suspend or close an account without that notice period only where we reasonably believe it is being used unlawfully, to harm someone, or in a way that puts other people's information at risk. If we do, we will tell you why and give you a way to respond.

You can close your account at any time. For 30 days afterwards you can still export your data. After that we delete or de-identify it, except where we have to keep something by law, such as records that support a tax invoice.

11. Your records are yours

Everything you put into LeaseDock stays yours. We do not sell it, and we do not use it to advertise to your renters. We use it to run the service for you, and to keep the service working and secure.

You can export your properties, tenancies, invoices and documents at any time while your account is open, in a format you can open elsewhere. We will not hold your records hostage to keep you subscribed.

The software itself, and the LeaseDock name and logo, remain ours.

12. If something goes wrong

Clause 1 comes first: your Australian Consumer Law rights are not affected by anything below.

To the extent section 64A of the Australian Consumer Law allows it, our liability for failing to meet a consumer guarantee is limited, at our option, to supplying the service again or paying what it would cost to have it supplied again. If section 64A does not apply, this limitation does not apply either, and your full rights under the Australian Consumer Law stand.

For any other claim, and only for claims not covered by clause 1 or the paragraph above, our total liability to you in any 12 month period is limited to what you paid us in that period, and we are not liable for loss of profit or business interruption that we could not reasonably have foreseen. Nothing in this clause limits liability for fraud, for death or personal injury, or for misleading or deceptive conduct, none of which can be limited by contract.

13. Complaints

Email support@leasedock.com and tell us what happened. We will acknowledge it within 2 business days and give you an answer within 30 days. If you are not satisfied you can take it to the ACCC, to your State or Territory consumer affairs body, or to a court or tribunal. Nothing in these terms stops you doing that, and nothing in them requires you to go to arbitration instead.

14. Which law applies

These terms are governed by the law of Victoria, Australia. You and we submit to the courts of Victoria and the courts that hear appeals from them. This does not stop you bringing a matter in a tribunal or court in your own State or Territory where the law lets you.

15. Odds and ends

• If a part of these terms turns out to be unenforceable, the rest keeps working without it.
• Not enforcing something once does not mean we have given it up.
• You cannot transfer this agreement without asking us. We can transfer it if our business is sold, and we will tell you if that happens.

Contact

H.J Absolom & H.J Woolcock, ABN 11 520 411 380
21 Centennial Ave, Brunswick West VIC 3055
support@leasedock.com